FAQ

 Yes, fragrances can expire over time. While most perfumes don’t come with a strict expiration date, their shelf life is influenced by various factors. Some fragrances can last for several years when stored properly, others may have a shorter shelf life.
Over time, exposure to light, heat, and air can cause the fragrance components to break down or oxidize, leading to changes in the fragrance’s scent.

Usually a fragrance can last at least 36 months after opening if stored properly.

To extend the life of your fragrances, it’s recommended to store them in a cool, dark place and keep them away from direct sunlight and temperature fluctuations. Additionally, keeping the bottle tightly closed when not in use can help minimize exposure to air

Every order on psychoticlondon.com, with the exception of the Discovery Sets, is shipped with two complimentary samples of your choice offered in the cart.
We cannot ship samples on their own, but you might try our Discovery Sets which feature some of PSYCHOTIC LONDON’s best-selling fragrances.

Please visit our Stores  (should link to page) page to find the PSYCHOTIC LONDON store or counter nearest you.
We recommend contacting our authorized retailers prior to your visit, as we are unable to view their stock information.

Psychotic products are designed and made in France, but the whole concept was born in London.

Please note that order processing can take up to 2 business days and delivery times can take up to 10 business days.

Despite the mobilization of our team, the response times of our Customer Service might take up to 48 hours.

Reach out to us through this contact form (please link contact form) or via email info@psychoticlondon.com

Be sure that we are sorry and that we are doing our best to respond to each of your requests as quickly as possible.

All our orders are shipped through Collissimo with some exceptions.

For safety reasons, Psychotic London does not ship to PO boxes.

If shipping expenses are applicable, you will get notified while processing / finalizing the purchase.

You have the option to return or exchange any product ordered on the psychoticlondon.com site within 14 days of the delivery date, with the following conditions:

Products must be returned to the address listed below in their original state, sealed, accompanied by the original delivery voucher and the completed return form.

PSYCHOTIC LONDON CHEZ RDSL

100 Rue de Houdan

28410 Saint-Lubin-de-la-Haye

France

Phone: +33 2 37 82 06 53


Please note the below:

No open products can be returned or exchanged.

Beware, the return of the product is at the customer’s expense.

We do not offer the possibility of return or exchange of product purchased on the site psychoticlondon.com in any physical outlets.

Once your order is ready to ship, you will receive an email with tracking information.

By clicking “My Account” (top right) or validating your shopping cart, fill out the identification form you are offered. Remember the email address you have provided and especially your password! They are personal to you and they alone give you access to your account.

Create your Psychotic London account will allow you to:

– see your purchase history

– pay for your purchases and manage your deliveries quickly

– manage your personal information and your alerts

At any time, you can edit your information by clicking on ”My account count”.
To delete your account at Psychotic London, please contact Customer Service at info@psychoticlondon.com

In “My Account” (top right of your home page) click “identify yourself,” find your email address and then click “forgotten password”; an email will be immediately sent to you with a new password.

In your account, “My newsletter subscriptions” uncheck “I subscribe”. You can also unsubscribe with the link at the bottom of the newsletters we send you.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment options:

Visa 

MasterCard 

PayPal

Please note that we do not store your credit card information. 

Sales Tax: Psychotic London is a UK based company and we are required by law to collect sales tax on orders. If the tax is applicable, you will get notified while processing / finalizing the purchase

WHAT IS YOUR PRIVACY POLICY?

You can browse the site psychoticlondon.com without disclosing any personal information. However, when you open an account on the psychoticlondon.com  site, we collect the data necessary to bill and deliver your order: your names, address, email address, etc.

The psychoticlondon.com  website undertakes to disclose your details only to third parties involved in the process of ordering: banking institution, delivery service, etc.

In addition, the psychoticlondon.com  site may be required to disclose this information when it is necessary to identify, arrest or prosecute any individual who may or may not intentionally harm or infringe the rights or property of Psychotic London, other users of the psychoticlondon.com site or any other person who may be penalized by such activities. Disclosure of personal data may also occur in exceptional cases where psychoticlondon.com is legally required to do so, such as following the filing of a complaint.

The processing of your order and access to the services available on the website psychoticlondon.com  lead us to collect and record data about you: name, first name, address, date of birth… This information is essential for us to offer you a quality service. This information is intended for our internal use.

The files managed by Psychotic London are reported to the CNIL. In accordance with the Computer and Freedoms Act of January 6, 1978, you have the right to access and correct your data.